Terms of Service

• Seneko d.o.o.: Seneko d.o.o., established in Slovenia, registration number 2296365000 ("Seneko", "we", "us").
• Customer: the party which Seneko has entered into an agreement with ("you").
• Parties: Seneko and Customer together.
• Consumer: a customer who is an individual acting for private purposes.
• Service: the BuzzRelay software-as-a-service product, including the web application, integrations, and associated agents ("BuzzRelay").
• Subscription: any paid plan offered by Seneko for access to the Service, including Buzzly, BYOS Assistant, and any future tier.

These Terms apply to all quotations, offers, orders, agreements and deliveries of the Service by or on behalf of Seneko, in accordance with Slovenian law.

Parties can only deviate from these Terms if they have explicitly agreed in writing.

The Parties expressly exclude the applicability of supplementary or deviating general terms of the Customer or of third parties.

All prices used by Seneko are in euros or US dollars as stated, and are exclusive of VAT unless expressly stated otherwise. VAT is added at the applicable rate at checkout.

Seneko is entitled to adjust prices for the Service at any time on its website or in any future quotation.

For an active Subscription the agreed price is fixed for the current billing period.

Seneko has the right to adjust Subscription prices annually. Price adjustments are communicated to the Customer at least thirty (30) days before they take effect.

A Consumer has the right to terminate the Subscription effective at the end of the current billing period if they do not agree with the price increase.

The Customer must keep up the financial commitment to Seneko based on the agreed Subscription terms or payment plan.

Payment terms are considered fatal payment terms. If the Customer has not paid the agreed amount at the latest on the last day of the payment term, they are legally in default, without Seneko having to send a reminder or formal notice.

Seneko reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the Service.

If the Customer does not pay within the agreed term, Seneko is entitled to charge statutory interest as defined by the Bank of Slovenia (Banka Slovenije) under the Slovenian Prevention of Late Payments Act (Zakon o preprečevanju zamud pri plačilih, ZPreZP-1) from the day the Customer is in default. Part of a month is counted as a whole month.

When the Customer is in default, they are also liable for extrajudicial collection costs and may be obliged to pay any compensation to Seneko.

If the Customer does not pay on time, Seneko may suspend its obligations — including access to the Service — until the Customer has met their payment obligation.

In the event of liquidation, bankruptcy, attachment, or suspension of payment on behalf of the Customer, Seneko's claims on the Customer become immediately due and payable.

If the Customer refuses to cooperate with the performance of the agreement by Seneko, they remain obliged to pay the agreed price.

Due to the digital nature of the Service and the immediate availability of features upon subscription, Seneko does not offer a right of withdrawal once the Service has been activated, to the extent permitted by Slovenian and EU consumer law.

Consumers are reminded that Article 16(m) of EU Directive 2011/83/EU permits the exclusion of the withdrawal right for digital content supplied with the consumer's prior express consent.

The BYOS Assistant plan requires the Customer to provide their own valid OpenAI subscription or API key. Seneko does not resell, broker, or take responsibility for the Customer's relationship with the LLM provider.

Token usage, billing, rate limits and outages on the Customer's LLM provider are entirely the Customer's responsibility.

Seneko stores the Customer's LLM API credentials encrypted at rest and uses them solely to call the Customer's chosen provider on the Customer's behalf, in connection with the Service.

The Customer waives their right to set off any debt to Seneko against any claim on Seneko.

The Service is provided as a best-effort obligation, not as an obligation of result. Seneko targets but does not guarantee uninterrupted availability.

Seneko may perform planned maintenance, with reasonable advance notice where practical, that may temporarily restrict access to the Service.

Email integration relies on third-party providers (Microsoft, Google, etc.) and the LLM provider chosen by the Customer; outages or behaviour changes by those parties are outside Seneko's control.

Seneko executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.

Seneko has the right to have the Service (in whole or in part) performed by third-party sub-processors. Categories of sub-processors are listed in the Privacy Policy.

The execution of the agreement takes place in mutual consultation and after registration and any agreed payment.

Subscriptions to the Service renew on a monthly or annual basis, depending on the plan chosen by the Customer, in accordance with Slovenian contract law.

Either party may cancel a Subscription effective at the end of the current billing period, unless otherwise expressly agreed in writing.

If the Parties have agreed upon a term for the completion of certain activities, this is never a strict deadline unless explicitly specified otherwise in writing. If this term is exceeded, the Customer must give Seneko a written reasonable term to complete the activities, before either terminating the contract or claiming damages.

Seneko retains all intellectual property rights (including copyright, patents, trademarks, design rights and database rights) in the Service, the BuzzRelay brand and the Buzzly mascot, all underlying software, designs, drawings, content, and any related deliverables, unless the Parties have agreed otherwise in writing.

The Customer may not copy, reproduce, decompile or reverse-engineer the Service, nor make it available to third parties or use it in any other way, without prior written permission from Seneko.

The Customer retains all rights in the Customer Data (emails, drafts, contacts, files, etc.) processed via the Service. Seneko receives only the limited license needed to provide the Service.

Each party keeps any non-public information received from the other party (in any form) confidential.

The same applies to all other information of which a party knows or can reasonably suspect that it is secret or confidential, or whose disclosure may cause damage to the other party.

Each party takes all reasonable measures to ensure that such information remains secret.

• The confidentiality obligation does not apply to information that was already public before being received, or that became public without breach of duty.
• The confidentiality obligation does not apply to information that a party is required to disclose by law or by a court of competent jurisdiction.

The confidentiality obligation applies for the duration of the agreement and for a period of three (3) years after its end.

If the Customer violates the articles of these Terms about secrecy or intellectual property, they forfeit on behalf of Seneko an immediately due and payable fine of €10,000 for each violation, and an additional 5% of that amount for each day that the violation continues.

No actual damage, prior notice of default or legal proceedings are required for the fine to become due.

The forfeiture of this fine does not affect Seneko's other rights, including the right to claim compensation in addition to the fine.

The Customer indemnifies Seneko against all third-party claims that are related to the Customer's use of the Service or to content submitted by the Customer through the Service.

Any notice of default must be provided to Seneko in writing at legal@buzzrelay.ai.

It is the Customer's responsibility that a notice of default actually reaches Seneko in time.

Seneko will not be liable for any damages of any kind arising from the use of the Service, including but not limited to direct, indirect, incidental, punitive and consequential damages, except in cases of intent or gross negligence.

All images, photos, colours, drawings and descriptions on the website or in any catalogue are indicative only and approximate, and cannot lead to any compensation, dissolution of the agreement, or suspension of any obligation.

Seneko makes no representations or warranties regarding the Customer's compliance with applicable law (including data protection, employment, or tax law). The Customer is solely responsible for ensuring its own compliance.

To the maximum extent permitted by Slovenian law, Seneko's aggregate liability under any agreement with the Customer is limited to the fees paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to the liability.

When you subscribe to our newsletter, we collect your email address and optionally your name.

We use this information solely to send you newsletters, product updates and related marketing communications about the Service.

Subscription data is retained until you unsubscribe or request deletion.

We implement appropriate security measures to protect your data and do not sell or share it with third parties, except as required to provide the newsletter service (transactional email provider).

You may unsubscribe at any time using the link provided in each newsletter or by contacting legal@buzzrelay.ai.

After unsubscribing, we may retain minimal records for analytical purposes and to honour your request, but you will no longer receive communications.

Every right of the Customer to compensation from Seneko shall, in any case, expire within twelve (12) months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 110 of the Slovenian Civil Code (Obligacijski zakonik).

The Customer has the right to dissolve the agreement if Seneko imputably fails in the fulfilment of its obligations, unless the shortcoming does not justify termination due to its special nature or because it is of minor significance.

If fulfilment of Seneko's obligations is permanently or temporarily impossible, dissolution can only take place after Seneko is in default.

Seneko has the right to dissolve the agreement if the Customer does not fully or timely fulfil their obligations, or if circumstances give Seneko good grounds to fear that the Customer will not be able to fulfil their obligations.

Seneko reserves the right to terminate a Customer's access to the Service at any time, without notice, for any violation of these Terms or for abusive, fraudulent or aggressive behaviour. Seneko aims to ensure a safe and productive environment for all Customers, and any conduct that endangers that will not be tolerated.

In addition to the provisions of Article 240 of the Slovenian Civil Code (Obligacijski zakonik), a shortcoming of Seneko in the fulfilment of any obligation cannot be attributed to Seneko in any situation independent of Seneko's will, when fulfilment is prevented in whole or in part or cannot reasonably be required.

Force majeure includes (but is not limited to) state of emergency (such as war, civil unrest, riots, natural disasters), defaults of suppliers, deliverymen or other third parties, unexpected disruptions of power, electricity, internet, computer or telecoms, computer viruses, cyber-attacks, strikes, government measures, unforeseen transport problems, severe weather, pandemics, and work stoppages.

If a force majeure situation arises, Seneko's affected obligations are suspended until Seneko can comply.

If a force majeure situation has lasted at least thirty (30) calendar days, both Parties may dissolve the agreement in writing in whole or in part.

Seneko owes no compensation in a force majeure situation.

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the Parties shall, in mutual consultation, adjust the agreement accordingly.

Seneko is entitled to amend or supplement these Terms.

Changes of minor importance can be made at any time.

Material changes will be communicated to active Customers in advance via email or in-app notice, with at least fourteen (14) days' notice.

Consumers are entitled to cancel the Subscription effective at the date the change becomes effective if they do not agree with a substantial change.

The Customer cannot transfer its rights under any agreement with Seneko to third parties without the prior written consent of Seneko.

This provision applies as a clause with a property-law effect as referred to in Article 417 of the Slovenian Civil Code (Obligacijski zakonik).

If one or more provisions of these Terms prove null or annullable, this will not affect the other provisions.

Any null or annullable provision shall be replaced by a provision that comes closest to what Seneko had in mind when drafting the conditions on that issue.

Slovenian law is exclusively applicable to all agreements between the Parties.

The Slovenian court in Piran, where Seneko is established, is exclusively competent in case of any disputes between the Parties, unless the law prescribes otherwise.

By creating an account or subscribing to the Service, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.